Reiterating, avoid hotels dot com at all costs. My mistake for thinking it would be anything but a bad experience. I checked the box to pay $160 extra for my booking to have the option to cancel. Immediately after booking the email said the purchase was non-refundable. I called them to confirm and they said hotels dot com would allow me to cancel but the hotel had a no refund policy and would not refund me full amount so I would get $0 back. After an hour of stress and battle, they finally allowed me to cancel. This was after calling immediately after realizing I had been mislead. Thankfully, I had this screenshot.
by keeping_it_casual