This video is dedicated to all the hard working airline ground staff who often have to resolve last minute passenger and operational issues to ensure on-time flight operation.
In this video, I follow Air France multicultural team agents to see how they conduct their daily work. How they work with other ground staff to help passengers who have language difficulties during their transit time at Paris CDG Airport.
The first half of the video is in Chinese as I follow Jenny, a Chinese speaking agent of Air France to assist passenger departing to Shanghai and arriving from Beijing. Then I follow Lofti, an Arabic speaking agent to assist passenger departing to Amman, Jordan.
Get an inside look at charles de gaulle airport terminal and the job that the airport ground staff have to do each day.
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Join us for a very enjoyable, fly on the wall, in depth documentary look at a day in the life of Air France’s multicultural team at terminal 2E of Charles De Gaulle airport.
Air France’s multicultural team consist of a set of highly skilled, multilingual ground staff who offer support and assistance to foreign travellers passing through Charles De Gaulle airport with a whole range of things including problems and enquiries to do with luggage, seating and last minute flight upgrades.
In this video, we meet Jenny who is responsible for assisting Chinese passengers. We see her first assisting outbound Chinese passengers at the gate, dealing with a mother and young baby and a Chinese family with two children who wish to pre-board before the main boarding session for the children’s safety. She also assists with a disabled customer and introduces us to the Chinese speaking in-flight interpreter, who will continue the same great assistance for Chinese customers on board the flight.
Next, we see Jenny helping a set of inbound Chinese customers and directing them to the right gates to catch their connecting flights, using her special iPad gadget which lets her scan customers’ boarding passes and see in an instant all the details associated with their journey.
We also meet Lofti, who speaks Arabic and deals with customers coming and going to and from the Middle East. We see him assist outbound customers off to Jordan and hear about some of the challenges particular to dealing with Middle Eastern flights, including non-24 hour border opening times.
So come with us and meet the smiling faces of Charles de Gaulle airport who work hard day and night to ensure that all of their foreign visitors receive a very warm welcome and stellar service. This video is all about giving credit to the professional ground staff of Charles de Gaulle airport and all major international airports, so let us know in the comments – what great things have ground staff at airports you have travelled through done for you? As always, thanks for watching!
Charles de Gaulle Airport is the largest international airport in France and is also the second largest airport in Europe. It is named after the President of France who ruled from 1959 to 1969 and is located a short distance North East of Paris. It is the main hub for Air France and ranks number ten on the list of the world’s busiest airports.
Terminal 2E of Charles de Gaulle Airport, featured in this video, is split in to two halls L and M and you can see the convenient little internal train within the airport that connects these two halls within this video too.
Air France has a long history of looking after its international customers. Recently, it has begun to pay special attention to its Japanese customers, integrating the culture and traditions of Japan in to its service through Japanese in-flight meals including miso soup, Kobachi starters, Dainomono and Konomono pickles and through the celebration of cherry blossom season (Hanami) by having its multicultural team dressed in traditional Japanese clothing at the boarding gates and distributing pink sweets to its customers. This celebration of Hanami is expected to continue until April 15th 2019.