Tracey Northcott founder of Tokyo Family Stays, tells her secrets to achieve 5 star reviews while creating incredible guest experiences, interviewed by Leo Walton Co-Founder and VP of Growth at Know Your Guest by SUPERHOG.
00:00:00 Inicio
00:00:04 Tracey Northcott Introduction
00:00:17 Tokyo Family Stays business
00:00:45 How did Tracey created a million dollar business
00:01:38 How to create incredible guest experiences
00:02:20 How to anticipate guests with Tokyo as an example
00:03:35 How is it applicable to the vacation rental industry
00:03:55 Knowing Your Guest it’s the key
00:04:30 Client environment – Vacation Rentals vs Hotels
00:05:12 Secret sauce for success