There are already pilot studies involving the use of robots in hotels. In the future, will robots be able to completely replace service staff, or will they complement their human colleagues? Will the use of robots increase product or advisory quality? Can the use of robots reduce costs and increase efficiency? What will the use of robots lead to – and what plans do technology giants like Toshiba have for the service industry? Can lower costs and service improvements actually lead to competitive advantages? What can we realistically expect from robots?
Interview guest:
Hitoshi Tokuda, Chief Specialist, Marketing Strategic Office, Research & Development Division, Toshiba Corporation
Interviewer:
Prof. Dr. Roland Conrady, Scientific Director of the ITB Berlin Convention, University of Applied Sciences Worms
Introductory presentation:
Hitoshi Tokuda, Chief Specialist, Marketing Strategic Office, Research & Development Division, Toshiba Corporation