In an exclusive interview with Apratim Ghoshal, Editor, Travel And Tour World at ITB Berlin 2023, Sumeet Gosain, Head of International Sales and Siddharth Rawat, Country Manager- Germany & Switzerland of Air India share their expert opinion on how this Indian airline company is working to offer best service to the passengers. They also share exclusively with Travel And Tour World about Air India’s future planning on expansion of fleets, code sharing partnerships and the connectivity enhancement programme with countries like Germany, Australia, Nepal, Singapore.
Air India is India’s flagship airline, owned and operated by the government of India. It is the country’s third-largest airline in terms of passengers carried, and it has a global presence in more than 34 countries, connecting over 94 destinations.
Founded in 1932, Air India has a long and storied history that is deeply intertwined with the country’s aviation industry. The airline has played a crucial role in connecting India with the rest of the world, and has been instrumental in establishing the country’s reputation as a major player in the global aviation market.
Over the years, Air India has faced numerous challenges, including financial struggles and intense competition from other airlines. Despite these challenges, the airline has continued to innovate and evolve, introducing new technologies and services to enhance the customer experience.
One of the key strengths of Air India is its extensive network of routes, which connects major cities in India with destinations all over the world. The airline has a strong presence in the Middle East, Southeast Asia, and Europe, and has recently expanded its operations to include new routes to Africa and North America.
In addition to its network of routes, Air India is known for its commitment to customer service. The airline has invested heavily in new technologies and services to enhance the customer experience, including online booking systems, in-flight entertainment systems, and advanced seating options.
Another key strength of Air India is its commitment to safety and reliability. The airline has a strong safety record, and has invested heavily in training and maintenance programs to ensure that its aircraft are safe and well-maintained.
Despite these strengths, Air India has faced numerous challenges in recent years. The airline has struggled financially, due in part to rising fuel costs and intense competition from other airlines. In response, the Indian government has taken steps to privatize the airline, with the hope of improving its financial performance and increasing its competitiveness.
Overall, Air India is an important player in the global aviation market, with a long and storied history that is deeply intertwined with the country’s aviation industry. While the airline has faced numerous challenges in recent years, it remains committed to innovation, customer service, and safety, and is poised to play a key role in India’s ongoing development as a major player in the global aviation market.
Promo Video Copyright: Air India