Things Cruisers MUST know before trying Celebrity Cruises Concierge Class

We have done a few times, only when it was a very small difference in price, and we liked the location. Love love the pillow selection, don't like the afternoon snacks, we get easily on board now. We booked 12 noon, my friends booked 1230. No one turned them away when they came with us at noon. Lunch stopped right after COVID, then they offered on a sea day, not boarding day, so really, we could care less about the lunch even now that they are offering on embarkation. Oh yes, and we struggled to use our sparking wine (2 for the 2 cabins) as we have the premium drinks package. We used to love the extra menu for breakfast room service, but now that you have to pay for room service, we don't care about that perk anymore. You are so right, concierge team of no use to us, especially on the older ships, nothing to book. Not worth the extra money. I am Elite now, so even the points don't tempt me.

Thank you for all your videos, especially this one. I appreciate the thorough explanation. My hubby and I will be cruising for the first time on a cruise next year and will be cruising on the Celebrity Accent on the veranda concierge room. We will see…

We were just on the Celebrity Reflection with Concierge status. Everything I wanted I received immediately! Including 3 specialty pillows, a snack every day around 4 pm; a mattress update; free laundry, a wheelchair that day, etc. And we get 4 points per night…

I do appreciate your honesty

Grease the palm of your concierge right away & you will be quite happy with the results. A $20 bill should get you on the tour of the kitchen. Cheers & Happy Sailing!

We were concierge class on the Summit. Off season trip. For us it was a minimal amount to bump up to concierge. I also wanted a mid-ship room. We were created with a bottle of wine and snacks, invited to the helipad sail away, treats every afternoon. Would I do it again? Maybe if the price was right

We sailed twice in 2021 when ships were still running way below capacity. In both cases we had a family veranda for our family of four. On the first cruise, Millennium 7-day, we inquired about the vacant concierge cabin adjoining our room. They offered it for $500 which we accepted. The second cruise, Summit 6-day, we did the same thing and they offered the cabin for free! I guess that gives you an idea how much Celebrity values the category.

Our two teen daughters enjoyed the cabin, and mom and dad enjoyed our room for two, but honestly the only upgrade we noticed was the afternoon canopies which the room steward delivered to us and not the kids! He got a nice bump to his tip for that!

We did an 8 night cruise from la through Mexico in October with celebrity concierge class
We only did that as our Canadian travel agent got us a price less
than a balcony
The lunch was ok, I do not care what type of soap I have and we did not use the concierge
What we did find useful was the ability to leave the ship when we wanted especially in Cabo which was a tender port
I do agree with you on the value of $200
Thanks we really enjoy your videos

I have done Concierge on 2 of my 8 sailings on Celebrity. Both were on smaller older ships. (Millennium 2015, and Summit 2017). Both were only slightly more expensive than a balcony. The Millennium, we didn't notice any difference except the location of the cabin was better. On the Summit, the Concierge was only for Concierge, not for Captains Club. His office was on the same deck, midship near the elevators/stairs. It was only one Concierge with limited hours, but the hours were posted and he was actually very helpful and available. No lines, and offered help for even minor issues. I have also found that, although I like to choose my own cabin, most Concierge rooms are in a good location (surrounded by other cabins). Sometimes a Concierge guarantee cabin is cheaper than any chosen balcony.

It was awesome to bump into you on this cruise! Exciting….. You guys are the best…..

We were in concierge cabin on Transatlantic cruise on Reflection in November 2019. Originally we had a regular balcony booked but when the prices dropped few months before the cruise, we could get concierge for less than the original price. So we took it. Well… it started with absolute disaster of embarkation in Barcelona where we got to the ship after almost 2 hour wait time, therefore we missed the lunch. Cabin was the same as regular balcony, bathrobes were a little better, pillows did not make much difference as we always ask for extra pillows anyway and I’ve never had a problem getting feather pillow which I love. Canapés were not very good, even at the time of getting them they looked like they sat somewhere for hours, dry and bland. Overall I would never book it again, even $200 extra is too much IMO. We did get the extra loyalty points which helped us to get to Elite faster but otherwise I do not see significant benefit. Thank you guys for thorough video on this subject. ❤️

We booked concierge class for one cruise as it was the same price as the balcony room…even $1.00 cheaper or something and we enjoyed the perks…our cabin steward was amazing…he met us right away on the first day and when we seemed unsure of what our amenities were he went through an extensive list of things for us…pillow menu, robe selection (the ones in the room we didn’t really like so he replaced them, embarkation lunch which was fantastic, free gelato, canapés every afternoon (our steward changed it up everyday for us) and if we wanted more variety he provided it to us. Free sparkling wine, “a coupon book” that seemed to have a lot of good offers for us…at that time free room service hot breakfast when others were paying, we met with the concierge multiple times for questions and assistance and she bent over backwards to make sure we were getting the most out of our cruise …arranged many things for us we had no idea about, helipad champagne sail away party, tour of the bridge and galley and our perks and then sent a bottle of red wine for us towards the end of the cruise as well as many other things after checking in with us every few days …it was an amazing experience for the balcony room price. We won in the casino from our free money and as a congratulations from our room steward he brought us another bottle of wine as we told him we enjoyed it! The second time we cruised concierge our room steward was detached and she did not engage with us at all or offer any of the amenities we had on our last cruise and the concierge’s were much too busy everytime we went by! We loved the extra points as well! Everyone serving us also loved our “gold card” and we seemed to get extra service everywhere we went!

Not worth it!

We sometimes book concierce class for a few reasons. The main reason is that the room is actually about 25 square feet bigger than a veranda room on all 4 Millennium class ships! The other classes of ships they aren't any bigger. The second less important reason is for the points. All the other perks are nice but just don't push our buttons as much. Therefore, like you, we have our rule for every 7 day length of a cruise we'll pay $200 per person more on the Millennium class of ships, and $100 per person more on all the other ships. Others of you may value all the other concierge class perks more than us because we have cruised a lot. If you haven't cruised much you will definitely value that dedicated concierge, they are generally very helpful! And the afternoon treats are great if you still aren't full from the other meals!

We just did a concierge on the Millennium. We did not need to ask for any amenities. We canceled the canapés. We were rarely on board when they are served. But definitely not worth the extra cost over the veranda especially when you are elite.

One of the benefits you didn’t mention is that concierge class cabins are better located

Great video- Tx

I wish Carnival would follow suit, with the other cruise lines, and give additional VIFP points when you stay in their top tier suites!

Thanks for this info because I have been on consierge and did not know about the lunch nor the what’s included

We sailed with Celebrity for the first time in June and booked an aft Concierge Class cabin. It was about $200-$300 more than a standard balcony and since it was our first Celebrity cruise we figured, “why not?” We LOVED the experience and the aft location was amazing (did not realize at the time how lucky we were to score an aft cabin!) We subbed fruit for the daily canapés and our cabin steward generously seemed to find extra sparkling wine for us every now & then. In hindsight I agree with your opinion but we certainly enjoyed our first Celebrity experience! 😊

Had 2 Concierge last year, location is the reason, lunch has been really good. Have been on early 11 am. Along with helapad invite. Canapés suck !
Bathrobe weighs more than i do ! Points are a bonus Not a needy person so have not used Concierge.

I will be forever grateful to you,you changed my whole life and I will continue to preach on your behalf for the whole world to hear you saved me from financial debts with just a small investment,Thank you mrs Lennox.

I've done Concierge class twiceembarkation lunch menu does not change?

We did concierge last year because we got a great deal on it. 1) we could never find the dedicated concierge until the end of the cruise when they called to basically ask for a good review. 2) the canapés were SO bad they were inedible. 3) the lunch was very good and we did like it4) the dedicated concierge disembark area was very nice.